Privacy Policy

Last Updated April 18, 2018

This Privacy Policy applies to Flume, Inc. (“Flume”) hardware products and mobile software applications (collectively, “Products”), technical and support services (“Services”); websites (“Sites”). Flume has a solid commitment to safeguarding the privacy and personal information of our customers (“Customer” or “You”).

Personal information is personally identifiable information (“PII”) about an individual, not a company or business. As a user of Flume Products, and your participation in Flume customer programs, You agree that if you provide Your PII data to Flume, Flume may share Your PII data with Flume third party insurance partners and other trusted Flume third party partners (“Partners”) when sharing is responsive to Your interests.

PII may be disclosed to Flume by You when acquiring Flume Products; or when received from Flume Partners. PII processed through and/or stored on Flume servers will be maintained by Flume in accordance with this Privacy Policy. Flume will not share PII with others unless you have given Flume permission to do so. However, Flume may share information collected on an anonymous basis or information collected on an identifiable basis that Flume has anonymized and/or aggregated in such a way that it is no longer personally identifiable.

Collection, Use and Disclosure of Personal Information

The PII Flume may collect is used to deliver Flume Products and Services to You and for the general operation and improvement of Flume Products, Services, and Sites. PII is used for Customer identification and authentication, for billing, for notification of policy updates, and to respond to Customer support inquiries.

Information Flume Collects:

When You register for use of a Flume Product and/or Service, You may be asked for PII such as your name, address, email address, and/or phone number. Flume does not collect PII of children who are under the age of 13. Please do not allow your child in this age range to submit any PII to Flume. If you become aware that we may have received such information, contact us immediately and we will delete it.

Product Data:

The Flume water sensor collects detailed data about Customer water usage and temperature from the water meter where the sensor is installed. The sensor collects data to detect leaks and abnormalities, and transfers the data to the Flume™ software application through your private home or business Wi-Fi network. This data helps Flume track water usage patterns and to create projections about future patterns of Customer water usage. The aggregated information may be stored on the Flume secure servers indefinitely. The Flume software application collects various data during setup and in the course of Customer usage. Flume collects location data and household information (e.g. number of residents) from users (but not through Products) to improve water usage comparisons. Flume tracks application usage to monitor Customer experience and for improving the Flume software application.

Service Data:

Flume collects data during the course of Customer support to monitor Customer experience and for improving Flume support practices.

Use of Information Collected by Flume:

Flume uses the PII collected in the following ways:

  • to deliver and to provide to You the Flume Products and Services You have requested;
  • to provide household water usage information and comparative information to You in relation to others;
  • to send alerts that You have selected and enabled (e.g. alerts regarding suspected water leaks); and
  • to improve Flume’s Products, Services, and Sites.

Sharing of Information Collected by Flume:

PII is not used, shared with or sold to other organizations, except when Flume has your permission:

  • to provide to You (the owner of the account) or those You authorize to use your account;
  • to provide the requested Flume Products and Services, and to operate Flume Sites;
  • to law enforcement agencies, for Flume internal security audits, or where required by court order.

‍In addition, Flume may share PII and other information collected through Your use of the Flume Products and Services with Your insurance company when such sharing is authorized by You.

Use of Information After Your Account is Closed:

If your account is closed by You or terminated for any reason, Flume may keep a copy of your PII solely for archival purposes, and in case of any litigation to which it might be relevant.


The security of your PII is important to Flume. Our Service has security measures in place to protect the loss, misuse and/or alteration of all PII under control by Flume. Flume follows generally accepted industry practices to protect the PII submitted to Flume, both during transmission and once received. Flume will use trusted third parties to process payment information and Flume will only work with those entities that adhere to all applicable security requirements in accordance with Payment Card Industry Data Security Standard. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Although Flume cannot guarantee absolute security, we strive to protect Your PII by using the latest commercially available security measures.. If you have any questions about security on our Site, you can email us at the address below.


Flume Products, Services, or Sites may contain links to other sites. Flume is not responsible for the privacy practices or the content of such other sites. Flume is not responsible for the privacy practices of our Partners that monitor shared customers or members through their business site. If you are a customer or member of a Partner linked with Flume, the administrators of the Partner organization may view any PII you provide on the Partner site. Flume is not responsible for any use or misuse of PII You provide to a third party site. It is your responsibility to determine the privacy policy of any third party registration site, and Flume is not responsible for the collection, use, or disclosure of PII submitted by You to third party entities. If You have any concerns about the treatment of your PII by a Partner, you should contact the Partner directly.

Updating information

You may keep your registration information current by utilizing the options in the Flume™ software application. If you wish to change or update any of your PII and are unable to do so, please contact us at the address below.


By accessing Flume sites or mobile apps, or using the Flume product API, You agree that You permit the collection, use and disclosure of your PII as outlined in this Privacy Policy. From time to time, Flume may make changes to this Privacy Policy. When Flume makes changes, You will receive an e-mail informing You and the date of the latest update will be added to this Privacy Policy. Your continued use of Flume Products, Services, or Sites following the effective date of any changes to this Privacy Policy terms shall be acceptance of those changes.

opt-out any Time

If You choose to sign up for our newsletter or any other communication from us, You may change your communication preferences or unsubscribe from future electronic mailings by clicking the preferences or unsubscribe link at the bottom of the e-mail. If you would like to opt-out by other means, you can do so at any time by emailing:

Flume, Inc., 872 Higuera Street, San Luis Obispo, CA 93401


You can contact Flume with any questions about this Privacy Policy at: